Making a Claim

Expert advice, when you need it most

You can be certain Acerta is always there to help. Whatever the claim, you’ll have direct access to dedicated claim managers, specialist underwriters, risk and legal advisors.

We work closely with you to ensure the best possible claims experience. Our streamlined, transparent and fair claims process is delivered in the following ways.




Efficiency & Flexibility

  • Claims by phone, in writing or email
  • Formal response usually within 24 hours
  • One point of contact for claim duration

Clarity & Privacy

We fully comply with the General Insurance Code of Practice.


  • Regular claim status updates
  • Direct access to the Claims Specialist or Solicitor managing your claim
  • Respect of relevant privacy legislation
  • The provision of a fair and effective complaints and internal dispute resolution process

Proactive Resolution

We have an expedient business approach to claims resolution.


  • Early decisions on indemnity in most cases
  • Proactive and effective management of claims




Need assistance with a claim? Call us on 1300 223 782 or Download and complete our general claim form  or landlords claim form, and email it to