Making a Claim

Expert advice, when you need it most

You can be certain Acerta is always there to help. Whatever the claim, you’ll have direct access to dedicated claim managers, specialist underwriters, risk and legal advisors.

We work closely with you to ensure the best possible claims experience. Our streamlined, transparent and fair claims process is delivered in the following ways.

What do you need to claim for?

Commercial Property

View claims information for commercial property policies
Make a claim

Landlord

View claims information for landlord policies
Make a claim

Professional indemnity

View claims information for professional indemnity policies
Make a claim
 

 

 

Efficiency & Flexibility

  • Claims by phone, in writing or email
  • Formal response usually within 24 hours
  • One point of contact for claim duration

Clarity & Privacy

We fully comply with the General Insurance Code of Practice.

Assuring:

  • Regular claim status updates
  • Direct access to the Claims Specialist or Solicitor managing your claim
  • Respect of relevant privacy legislation
  • The provision of a fair and effective complaints and internal dispute resolution process

Proactive Resolution

We have an expedient business approach to claims resolution.

Specifically:

  • Early decisions on indemnity in most cases
  • Proactive and effective management of claims

 

 

 

Need assistance with a claim? Call us on 1300 223 782 or Download and complete our general claim form, landlords claim form or the Professional Liabilities claims form, and email it to [email protected]

 

 

Connect with Acerta

Melbourne

171 Collins Street,
Melbourne VIC 3000

Sydney

Level 47, 25 Martin Place,
Sydney NSW 2000
Underwritten by Guild Insurance

Insurance issued by Guild Insurance Ltd, ABN 55 004 538 863, AFSL 233791. This information contains general advice only and does not take into account what you currently have, want and need for your personal circumstances. It is important for you to consider these matters and read the policy, Product Disclosure Statement (PDS) or Target Market Determination (TMD) before you make a decision about an insurance product. Subject to underwriting approval. Terms and Conditions apply (including exclusions and limitations). You can get a copy of the PDS by calling 1800 810 213