Privacy Policy


Guild Insurance Limited (ABN 55 004 538 863) of 171 Collins Street, Melbourne, Victoria, 3000, Australia ('Guild Insurance' or 'we') understands and appreciates that you, as a visitor to the website ('website'), are concerned about your privacy.

This Privacy and Security Policy explains how Acerta treats the personal information you provide to us via the website. The Privacy and Security Policy does not apply to any third party websites that are linked to, or which frame, or are framed by, this website.

Acerta may amend this Privacy and Security Statement as its business requirements or the law changes. Any changes to this Privacy Statement will be updated on this website, so please check the Privacy and Security Policy on this website periodically to ensure that you have the most current privacy statement.

What Information is Collected?

The information collected about you will depend on how you use and access the website.


When individuals browse the website, Acerta does not collect their personal information.

When an individual looks at the website, Acerta makes a record of the individual's visit and logs the following information for statistical purposes:

  • the date and time of your visit to the website;
  • the pages you have viewed; and
  • any information you downloaded

Acerta does not record the identity of users who only browse the website. This information is used for statistical, reporting and website administration and maintenance purposes only.

Enquiries and Applications

Sometimes, Acerta collects personal information that individuals choose to give us via online forms or by email, for example when individuals ask to be on an email list, make a written enquiry to Acerta or submit an application for a product.

Use and Disclosure

Unless the individual has consented, Acerta will only use and disclose personal information collected via the website for:

  • the purpose for which it was given to it; and
  • related purposes which the individual would reasonably expect Acerta to use or disclose the information (such as security and audit purposes, servicemonitoring, internet traffic monitoring, trouble shooting, maintenance or where email abuse or inappropriate behaviour is suspected or being investigated).

Acerta may disclose your personal information to third parties, for example, to contractors to whomAcerta contracts out certain services.

Acerta engages third party contractors to perform services for it which involves the contractor handling personal information we hold. For example, we engage third party contractors to:

  • host this website;
  • develop, administer and maintain this website; and
  • provide internet services in relation to this website.

Your information will also be shared between related bodies corporate of Guild Insurance and any other companies within the Guild Group of companies where necessary to fulfil the above purposes. .

Except as described above, Acerta does not share personal information about individuals with other entities unless one of the following applies:

  • the individual has consented;
  • the individual would reasonably expect, or has been told, that information of that kind is usually passed to those individuals, entities, bodies or agencies;
  • it is required or authorised by law;
  • it will prevent or lessen a serious and imminent threat to somebody's life or health; or
  • the disclosure is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the protection of public revenue.

When an individual's email address is received by Acerta because they send us a message, the email address will only be used or disclosed for the purpose for which they have provided it and it will not be added to a mailing list or used or disclosed for any other purpose without the individual's consent.

Security of Information

Acerta will take reasonable steps to preserve the security of personal information you provide to Acerta via the website. However, no data transmission over the Internet can be guaranteed as being totally secure and to the extent permitted by law, Acerta will not be responsible for any unauthorised access to that information during its transmission to us. If you are not comfortable sending any information over the Internet, please contact Acerta to discuss alternative methods for providing any information.

Data Quality

If the personal information Acerta holds about you is inaccurate, incomplete or out of date, please contact Acerta so that we can take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.

Access and Correction

Acerta will, on request, provide you with access to the information we hold about you (including for the purpose of correcting or updating that information), unless there is an exception which applies under relevant laws. If Acerta refuses to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon.

Individuals can obtain further information about how to request access or changes to the information we hold about them by contacting Acerta (see details below).

How to Contact Acerta

Individuals can obtain further information in relation to this Privacy and Security policy by contacting Acerta at:
PH: 1300 223 782