About our Whistleblower Processes

We are committed to the highest standard of conduct and ethical behaviour. Our Code of Conduct guides our employees in their conduct and actions.  Our people have a professional responsibility to speak up and report unethical behaviour, and Guild Insurance Limited is committed to providing a safe environment in which they can do so.

We regularly survey our staff on their confidence in speaking up and the psychological safety of their environment so that any improvements can be identified and actioned.

Guild Insurance Limited adopts the Guild Group Whistleblower Policy. The Policy is available to all staff and outlines how Guild Insurance Limited meets its obligations in relation to Whistleblower protection. This Policy ensures you know how to contact, how to make a report, how the investigation will be managed, and the protections available to you.

Anyone with information about reportable conduct is encouraged to report that information under this policy. This includes all current and former employees, directors, officers, company secretaries, contractors and suppliers Guild Insurance Limited (including employees of suppliers or contractors) and associates, as well as relatives, current or former dependants or dependants of spouses of any of these people. A copy of the Policy can be obtained by contacting the Whistleblower contact officer (see the section below for contact details).

How to make a report

All eligible persons can report to Guild Insurances Whistleblower contact officer. Any disclosure can be made anonymously.

Whistleblower services should not be used for Customer Complaints, refer to Guild Insurance’s Complaints and Dispute Resolution, or personal work-related grievances.

We have appointed the Chief Risk Officer as the Whistleblower Protection Officer (WPO) to protect you as a Whistleblower. Where an allegation is made against the Chief Risk Officer, the Chief People Officer will be appointed as the WPO and can receive disclosures through phone or mail.

Over the phone- contact the Chief Risk Officer on (03) 7000 0424 
Email - [email protected]
Email - [email protected]   (Chief People Officer, in the event of a report against the Chief Risk Officer).

Your Call Hotline

Alternatively, you can contact the Your Call Hotline.

This phone line is managed by an independent service provider and allows anyone the opportunity to make a report anonymously.

1300 790 228
Monday to Friday 9 am – Midnight AEST (excluding national public holidays)

Or visit - yourcall.com.au
Organisation ID: GIFS1963